Shipping & Returns
Where does CEY ship?
We ship only within the United States of America
How much does shipping cost?
– We offer free shipping for all of our orders
Do I have to pay duties and taxes?
Great news for you! We cover duties and taxes for all shipments.
How long will delivery take?
– Orders are dispatched within 1 business day.
– Delivery times range from 1-10 business days depending on the destination.
– All shipments have tracking numbers. We will send you a tracking number by email after your parcel leaves the warehouse.
Please note:
Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mistyped address)—are refunded once received by our warehouse, less the cost of shipping as well as any applicable duties and taxes.
Returns
What’s your return policy?
If you’re not happy for any reason, you may return eligible CEY items within 30 days of receiving the order, provided that the items are unused and in original condition, including all original packaging. Customized products and products marked “Final sale” on the respective product page are not eligible for return.
All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.
Shipping fees are non-refundable.
What’s the return process?
The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.
To arrange a return, please visit ceyjewelers.com/returns.
Exchanges
What’s your exchange policy?
We don’t have a formal exchange program. If you’d like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our website for the item you’d like to receive in exchange.
To arrange a return, please visit ceyjewelers.com/returns.
Warranty Information
2 Year Warranty
We guarantee your jewelry pieces to be free of any manufacturing defect for two years from the date of purchase. The warranty does not cover general wear, damage caused by accident, misuse, neglect or failed repair attempts. For additional questions, email us at ceyjewelers@gmail.com
Our Mission
Crafting Elegance, Creating Stories: Our small jewelry shop is dedicated to curating timeless pieces that celebrate individuality and cherished moments. We aim to inspire and adorn, offering meticulously crafted jewelry that embodies beauty, quality, and personal significance. With a commitment to excellence and a passion for the artistry of adornment, we aspire to be the cherished destination where every piece tells a unique story.
Contact
ceyjewelers@gmail.com
(614) 446-3699
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